Willing to know about ITIL®? Here’s all you need!

ITIL®, an acronym for Information Infrastructure Information Library, is a collection of the concepts that leads to earning the knowledge about IT Service Management framework. It is designed and standardized by the regulating authority, AXELOS. It allows the business to keep aligned with the required methodology in order to churn out the best possible final result, especially the industries that employ IT as a paramount to deliver services.


ITIL® Foundation


It is the elementary stage of earning the ITIL® qualifications that let the candidates to understand fundamental concepts and the terms employed in ITIL® lifecycle. Additionally, it integrates the relationship of different stages of the lifecycle, uses of different kind of processes, and the amount of contribution toward ITSM (IT Service Management). Since, ITIL® Foundation is the initial stage, it focuses on the skill set related to aligning the Management and Business with IT. A formal training of this stage can prove helpful in climbing the next stair of success.


ITIL® Intermediate


This stage is another level to gain expertise in the ITIL® lifecycle. It works on the modular structure format with the aim of imparting a different focus on ITSM. The Intermediate qualifications can be taken from minimum to maximum depending upon the needs of the candidates. The modules provided in this stage are divided among two brackets, namely Service Capability and Service Lifecycle.


ITIL® Intermediate Stages


Service Strategy: It focuses on building the capacity of maintaining the strategic advantage and creates different guidelines and processes that work on overall  ITIL® Service lifecycle.

Service Design: It uses the Service Strategy and works on designing the updated and changed services.

Service Transition: It contributes in giving a guidance to develop and improve the transition based on the changes in the lifecycle process.


Service Operation: It administers the daily operation of the services and gives a guidance about the efficiency of the delivery of the services and their support.

Continual Service Improvement: It is equipped with the guidance in maintaining and creating the value among customers during the design transition and service operation.   


Take a short sneak peak through an informative video on ITIL® click here


Map of ITIL® Stages and Processes


Let’s get an insight into ITIL ® stages and processes associated with each stage:   


ITIL® Stage


Service Strategy

  • Strategy Management for IT Services
  • Service Portfolio Management
  • Demand Management
  • Financial Management for IT Services
  • Business Relationships Management

Service Design

  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Risk Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Compliance Management
  • Architecture Management
  • Supplier Management

Service Transition

  • Change Management
  • Change Evaluation
  • Project Management (Transition Planning and Support)
  • Application Development
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management

Service Operation

  • Event Management
  • Incident Management
  • Request Fulfillment
  • Access Management
  • Problem Management
  • IT Operations Control
  • Facilities Management
  • Application Management
  • Technical Management

Continual Service Improvement

  • Service Review
  • Process Evaluation
  • Definition of CSI Initiatives
  • Monitoring of CSI Initiatives

ITIL® Benefits to The Customers

  • Focus on the Business Needs:  It allows in creating the values based on the perception of customers.


  • Alignment of Services with the Business Activities: The services are created as per the needs of the customers.


  • Design of Services is based on Business Needs: This focuses on defining the services are dependent upon creating the positive values.


ITIL® Foundation and Intermediate are the two preferred programs opted by the professionals that aim to make career in ITSM and become recognized by the top notch employers. The ones willing to get knowledge about ITIL® can opt from a wide range of ITSM online training courses offered by Multisoft Virtual Academy.

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